Privacy Policy

1. Who we are

Think Point is a silent study room at 96/A Stanley Thilakaratne Mawatha, Nugegoda, run by Thinkpoint Educational Services (Pvt) Ltd, 9-6/2 Council Avenue, Dehiwala. This policy explains what personal information we collect through thinkpoint.lk and at Think Point, why we collect it, and your choices. We follow Sri Lanka's Personal Data Protection Act, No. 9 of 2022.

2. What we collect

• When you book: your name, WhatsApp number, email address (if you give one), the space, date, and time, and anything you write in the Notes box, such as a teacher or institute code, or your child's name.
• When you check in and sign our Terms and Conditions: your name, signature, phone number or email address, and NIC or passport number. We record these on paper at Think Point only, never online. If you have no NIC or passport, we leave that field blank.
• When you message us: your WhatsApp messages and number.
• When you pay: the sender's name, amount, and reference that appear on our bank statement. We never take card details on this website.
• When you visit the website: how you use our pages, such as pages viewed, taps, scrolling, and the steps of the booking form, plus device type and rough location by country or city. We record some visits as session replays, which show how a page was used. Anything you type into a form is hidden in these recordings.
• For the student rate: we check your student ID when you arrive. We do not photograph, copy, or keep it.

3. Why we use it

To confirm, manage, and change your booking; to contact you about it on WhatsApp or by email; to apply a partner or student rate; to keep our accounts; and to understand how people use our website so we can improve it. We do not send you marketing messages unless you ask us to.

4. Who we share it with

We never sell or rent your information. We use these services to run Think Point, and they handle your information only to provide that service:

• Google: our booking records (Google Sheets and Google Calendar) and booking emails
• Cloudflare: hosts and protects this website
• PostHog: website analytics and session replays, stored in the United States
• WhatsApp (Meta): when you message us

Signed Terms and Conditions forms stay on paper at Think Point and are never shared. We share information with the authorities only when the law requires it.

5. How long we keep it

We keep your information only as long as we need it to run Think Point, keep our records, and meet the law. We keep booking records for as long as we need them for our records and accounts. We keep signed Terms and Conditions forms at Think Point. You can ask us to delete your information sooner.

6. Children

Think Point is for people aged 14 and over, although management may allow younger persons at its discretion. When a parent books for a child, we use the parent's contact details and only the child's name. Parents, please send us your questions on WhatsApp.

7. Cookies and similar technologies

This website does not use advertising cookies. Our analytics store a random ID in your browser for the length of your visit. This lets us see how one visit moves through the site, including session replays. The ID is cleared when you close the tab, and it does not identify you.

• Cloudflare may set one security cookie (__cf_bm) that protects the site from bots. It lasts 30 minutes.
• Google Maps sets its own cookies only if you choose to load the map.
• WhatsApp and Instagram links take you to those services, which have their own policies.

8. Your rights

You can ask us to show you the information we hold about you, correct it, delete it, or stop using it. Please email thinkpointlk@gmail.com or WhatsApp us on 071 281 4324. We reply within one month.

9. Changes

If we change this policy, we will update it on this page and change the date at the top.